Innovation in the Service Department

[Source: INEDA, 01.16 | Keywords: Service Department, Innovation] Equipment dealers continually strive to run an efficient and productive service department. From reducing redundancy to scheduling and communicating with road techs, innovative ideas and cutting edge technology are helping them reach this goal.  Kunau Implement, a Case-IH dealership with locations in Preston and Dewitt, Iowa, tracks and communicates with its service techs on the road using a combination of Garmin GPS units and Fleetmatics software. The software allows a dispatcher to see which trucks are on the road and where they are located at any given time. Basically, we’re keeping track… Read More »